How One Smart App Transformed Daily Reporting for a Hospitality Group

In the fast-paced world of hospitality, where no two nights are ever the same, consistency and clarity in reporting can be hard to come by. That’s the challenge one growing hospitality group brought to us at 1More Time Pty Ltd — and it led to the creation of a smart, powerful solution that changed everything for their Venue Managers.

This client operates seven busy venues across Victoria and Queensland, ranging from food and drink-only establishments to live music hubs, some offering UberEats, ticketed events, and even security-monitored entries. Behind the scenes, every venue was expected to submit a detailed nightly report — including sales, staff hours, event highlights, issues, and notes — all via email.

The problem? Manual reports meant manual data collection from Square, Uber, Deputy, ticketing systems, and security logs. It was time-consuming, unreliable, and often inaccurate. And with each Venue Manager juggling a dozen tasks at once, things were slipping through the cracks.

So we stepped in.

One Custom App Per Venue — One Giant Leap for Daily Reporting

Our solution? A clean, customised 1-page app for each venue. Each app pulled data automatically from:

• Square and UberEats for sales

• Ticketing platforms for event insights

• Deputy for staffing and timesheets

• Nola for security data

  
  

Instead of hunting down numbers and hoping they were right, Venue Managers simply reviewed their day’s performance — already calculated and clearly presented — and with one click, submitted it to head office via automated email.

That Was Just the Beginning…

Once the app went live, the team saw instant results: fewer errors, faster submissions, and more time to focus on running a great venue. But we didn’t stop there.

Here’s what we added next:

• Cash Register & Ledger – VMs now record nightly cash expenses, with easy search access for head office.

• Issues Register & Comments – Ongoing issues stay front of mind until resolved, while human insights are added to daily emails.

• Sentiment Analysis – An AI scans comment trends to monitor venue mood, customer behaviour, event success, and more.

• Security Staff Compliance – By tapping into Nola’s camera data, the app confirms the right staff-to-customer ratio is being met — a legal must.

• Smart Sales Reporting – Sales across Square and UberEats are merged, categorised (like food vs drinks), and customised per venue.

• Deputy Sign-Off Requirement – Reports can’t be submitted until Deputy pay rules are signed off — a big win for payroll accuracy.

• Group Summary Reports – At the end of each night, a consolidated email is sent to head office showing how all seven venues performed.

Why This Matters for Hospitality (and Beyond)

This isn’t just about one hospitality group. It’s about how any multi-site business — in retail, entertainment, events, franchise groups, or even community organisations — can level up with a tool that’s:

• Reliable – No more guesswork or patchy data

• Efficient – Less time spent chasing info, more time spent on what matters

• Tailored – Built for your exact workflow, not the other way around

• Insightful – With AI helping to reveal trends, risks, and opportunities

If you’re still buried in spreadsheets, late-night emails, and fragmented reports, there’s a better way.

It starts with one custom app. It ends with total confidence in your numbers — every single day.

Want to explore how we can assist your business? Visit https://www.1moretime.com.au/book-online for your FREE initial consultation.